Our one year candle burn guarantee gives you peace of mind that your candle will burn perfectly when it arrives, and for every time you light it. You can be sure that any defects in the wax and wick are covered - we will replace any candle deemed defective by our Customer Care Team.
Covered claims include: Wax sinkholes, excessive tunneling, and wicks that refuse to stay lit.
When burning our candles with wooden wicks, please keep in that they do require additional care and maintenance for the perfect burn.
To start a claim with our Customer Care Team please email a photo, clearly showing the wick and wax, to email@example.com
I ordered four different candles from this company and they all smell horrible. When they’re lit they’re even worse.
Fantastic clean candle!
The candle did not deliver the Christmas tree scent I was hoping for. Smelled like a bottle of cheap gin, disappointed
This is the best Christmas time candle- smells so lovely! Not overpowering at all. I am pretty sensitive to fragrances and knowing I can still enjoy a great candle without putting toxins in my home- a big win!!
My husband and I’s favorite scent. Makes the room smell like a Christmas tree. We love Fontana candles especially because my husband has terrible allergies. Fontana is one of the only natural companies that don’t bother his allergies or gives us headaches. This is definitely one of our favorite scents!
We want you to have a great experience with your Fontana Candle so we are sharing tips we have discovered to create an optimal burn!
#1 Burn your candle for long enough....
#2 But not too long!
#3 Keep those wicks short! We aren't joking, it solves like 90% of burn issues.
The first time you burn your candle is extremely important: allow the candle to burn until the melted wax reaches the edge of the container. This should take between 1 and 2 hours in our 9 oz candle. Burning the candle this length of time will prevent the wax from tunneling on the side of the jar. Candles that have tunneling have severely reduced burn time. The burn time will also be severely reduced if you burn your candles for longer periods of time.
It is also important to limit your burn time to approximately 3 to 4 hours, especially when burning the smaller 6 ounce tins. The wax and container get extremely hot. If your wick becomes unstuck from the bottom of the jar or tin and travels to the edge, please stop burning it immediately. The jar can shatter if this occurs for too long. This typically occurs at the very end of the candle's burn. Please read the Candle Warning label located on the bottom of the candle.
We have found that the optimal burn for our candles is achieved with a short wick. Our wicks burn best when they are trimmed to approximately 1/4." This will require you to periodically trim the wick.This can be done by snapping the burnt ends off with your fingers. If your flame gets larger than 1 ½”, please extinguish the candle and allow it to cool. Once your candle cools, you can trim your wick to approximately ¼” to ½”. Remove the wick trimmings before relighting your candle.
Discard your candle once ½ inch of wax is remaining in the jar.