Frequently Asked Questions

Questions About Our Candles

We get a lot of questions about our candles and the essential oils we use! Why they aren't as strongly scented as traditional candles, or what brand of essential oils do we use? Here are all the answers and for more info don't hesitate to reach out.

Because we purchase our essential oils in such large quantities, we do not purchase from brands that consumers are familiar with. We use the best natural ingredient suppliers in the United States, and purchase only therapeutic grade oils. We have documents on file for every essential oil that we use that proves their purity. Our suppliers are our proprietary business information, so we can't share their names, but to help win your trust that they are as clean as we claim, we have become the first and only candle to complete the stringent MADE SAFE® certification.

The MADE SAFE® seal confirms that a household product is free of any and all toxins known or suspected to harm human health, animals, or ecosystems. Certified goods have been thoroughly examined by researchers and scientists to ensure they’re made without known behavioral toxins, carcinogens, developmental toxins, endocrine disruptors, flame retardants, heavy metals, neurotoxins, high risk pesticides, reproductive toxins, toxic solvents, or harmful VOCs.

MADE SAFE® additionally screens ingredients for bioaccumulation, environmental persistence, general ecosystem harm, as well as for toxicity to aquatic and terrestrial life. When there is doubt they exercise the precautionary principle, erring on the side of caution. The MADE SAFE® approach flips the current regulatory model of ‘innocent until proven guilty’ on its head. This 360-degree ecosystem assessment makes MADE SAFE® the most rigorous standard in existence.

To read more about our ingredients, we recommend heading over to the Ingredients page on our website: https://fontanacandlecompany.com/pages/ingredients

Essential oils are extremely flammable so we are limited to how much oil we can use to scent our candles. Without the chemicals used in traditional fragrances, it is nearly impossible to make an essential oil candle that is as strong as a fragrance oil candle.


We believe what you breathe is just as important as what you eat when it comes to your health. Because we use only the simplest and purest ingredients, we are proud to know exactly what we are selling.

We are proud to be the first MadeSafe certified candle! The MADE SAFE® seal confirms that a household product is free of any and all toxins known or suspected to harm human health, animals, or ecosystems. Certified goods have been thoroughly examined by researchers and scientists to ensure they’re made without known behavioral toxins, carcinogens, developmental toxins, endocrine disruptors, flame retardants, heavy metals, neurotoxins, high risk pesticides, reproductive toxins, toxic solvents, or harmful VOCs.

MADE SAFE® additionally screens ingredients for bioaccumulation, environmental persistence, general ecosystem harm, as well as for toxicity to aquatic and terrestrial life. When there is doubt they exercise the precautionary principle, erring on the side of caution. The MADE SAFE® approach flips the current regulatory model of ‘innocent until proven guilty’ on its head. This 360-degree ecosystem assessment makes MADE SAFE® the most rigorous standard in existence.

Please recycle or reuse your jars and tins once you are done burning your candle! We are currently not able to process them for reuse, but we have seen them repurposed in many different ways!

Questions About Orders & Shipping

Discounts are only valid on individual candles - they cannot be used on purchases that include scent samplers, gift sets, or mystery boxes as these have already been discounted.

We understand that no one likes to pay for shipping! This is why we always offer free shipping for orders $75 and over!

Candles are heavy items, and we ship all items with ice packs in the summer. If you live in an extremely warm climate, we will ship with an ice pack year round! The shipping charge helps us make sure we can get our candles to you in tip top shape!

The website will automatically trigger free shipping when your subtotal with any coupon codes and discounts is $75 and over! If it does not, please submit your order and email us at customer@fontanacandlecompany.com with your order number. We will get your shipping refunded for you!

*Orders shipping to Canada are not eligible for free shipping promotions.

Currently we are only able to ship to the United States and Canada.

Canadian Orders:

*Orders shipping to Canada are not eligible for free shipping promotions.

**Any customs fee or additional duties that may incur are the responsibility of the receiver. Fontana Candle Co. is not responsible for any damages that occur as a result of packages being held by customs for extended periods.

Once your package is scanned into the shipping carrier's system, Fontana Candle Co. is no longer responsible for lost or stolen packages. Once packages are marked as “delivered” by the carrier, please contact them for further information if your package was not received.

Due to the large volume of lost packages through all shipping carriers, Fontana Candle Co. HIGHLY recommends adding Route protection to your order. We are not responsible for lost or stolen packages that do not have Route Protection.

Fontana Candle Co. is excited to offer Route Protection to our customers!

Route provides protection for shipments that are lost, broken, or stolen. Add Route to your cart at checkout to enable protection. Route automatically selects the amount of insurance needed for your order protection. Please do not change the denomination that Route has selected for your order. If your order is lost or stolen, please submit your claims to Route directly.

Due to the large volume of lost packages through all shipping carriers, Fontana Candle Co. HIGHLY recommends adding Route protection to your order. We are not responsible for lost or stolen packages that do not have Route Protection.

You can open a claim with Route here

Great things take time! Our candles are hand poured with love from our little pouring team of 5. We hand wick, hand pour, and hand label our candles with each one receiving the utmost attention.

This year we have been experiencing extreme supply chain constraints. It has been difficult to get the supplies we need, and many of our shipments from our suppliers have been delayed.

We use an outside fulfillment service, so once your order is placed, their team springs into action picking and packing your shipment! We are not able to add any items to your order. We are only able to cancel your order if they have not begun processing it for shipment.

As with many other small businesses, we can not afford to offer a complete satisfaction guaranteed refund policy. We have learned over the years that sense of smell is very subjective, and although we really want to, we can’t make everyone happy.

If your candle is defective or damaged in shipping, please let us know and we will make it right!

Private Label & Collaborations

At this time we are not able to offer any custom candles.

We are not able to offer any collabs until January 2021. If you would like to be placed on our waiting list, please email customer@fontanacandlecompany.com with your social handles and any media kits you have.

Our affiliate program is now active on ShareASale! Please follow the link to apply: ShareASale Application