Frequently Asked Questions

Questions About Our Candles

We get a lot of questions about our candles and the essential oils we use! Why they aren't as strongly scented as traditional candles, or what brand of essential oils do we use? Here are all the answers and for more info don't hesitate to reach out.

Because we purchase our essential oils in such large quantities, we do not purchase from brands that consumers are familiar with. We use the best natural ingredient suppliers in the United States, and purchase only therapeutic grade oils. We have documents on file for every essential oil that we use that proves their purity. Our suppliers are our proprietary business information, so we can't share their names, but to help win your trust that they are as clean as we claim, we have become the first and only candle to complete the stringent MADE SAFE® certification.

The MADE SAFE® seal confirms that a household product is free of any and all toxins known or suspected to harm human health, animals, or ecosystems. Certified goods have been thoroughly examined by researchers and scientists to ensure they’re made without known behavioral toxins, carcinogens, developmental toxins, endocrine disruptors, flame retardants, heavy metals, neurotoxins, high risk pesticides, reproductive toxins, toxic solvents, or harmful VOCs.

MADE SAFE® additionally screens ingredients for bioaccumulation, environmental persistence, general ecosystem harm, as well as for toxicity to aquatic and terrestrial life. When there is doubt they exercise the precautionary principle, erring on the side of caution. The MADE SAFE® approach flips the current regulatory model of ‘innocent until proven guilty’ on its head. This 360-degree ecosystem assessment makes MADE SAFE® the most rigorous standard in existence.

To read more about our ingredients, we recommend heading over to the Ingredients page on our website: https://fontanacandlecompany.com/pages/ingredients

Essential oils are extremely flammable so we are limited to how much oil we can use to scent our candles. Without the chemicals used in traditional fragrances, it is nearly impossible to make an essential oil candle that is as strong as a fragrance oil candle.


We believe what you breathe is just as important as what you eat when it comes to your health. Because we use only the simplest and purest ingredients, we are proud to know exactly what we are selling.

We are proud to be the first MadeSafe certified candle! The MADE SAFE® seal confirms that a household product is free of any and all toxins known or suspected to harm human health, animals, or ecosystems. Certified goods have been thoroughly examined by researchers and scientists to ensure they’re made without known behavioral toxins, carcinogens, developmental toxins, endocrine disruptors, flame retardants, heavy metals, neurotoxins, high risk pesticides, reproductive toxins, toxic solvents, or harmful VOCs.

MADE SAFE® additionally screens ingredients for bioaccumulation, environmental persistence, general ecosystem harm, as well as for toxicity to aquatic and terrestrial life. When there is doubt they exercise the precautionary principle, erring on the side of caution. The MADE SAFE® approach flips the current regulatory model of ‘innocent until proven guilty’ on its head. This 360-degree ecosystem assessment makes MADE SAFE® the most rigorous standard in existence.

Please recycle or reuse your jars and tins once you are done burning your candle! We are currently not able to process them for reuse, but we have seen them repurposed in many different ways!

Not sure which scent to try? We recommend considering our Scent Sampler bundles as it allows you to purchase several scents at a discounted rate, which allows you to experience a variety of our scents to determine which are your favorite.

We also recommend you take these notes into consideration:

+ Familiar Scents: Consider the type of scents you know you like and dislike. You can compare them to the oil scents listed with each candle.

+ Scent Strengths: Consider the scent strengths of the candle (these can be found on the "Scent" tab of each product). For example, if you know you prefer a stronger candle to a lighter scent, this will be very helpful with the candle meeting your expectations.

+ Product Size: Consider purchasing the smaller of our candles (6 ounce tin) until you know which scents you prefer.

+ The Favorites: Currently our top 5 scents are:

1. Cinnamon Orange Clove (Strong)

2. Citrus Peel & Pine (Light)

3. Lavender (Moderate)

4. Fresh Mint & Lime (Strong)

5. Pink Grapefruit (Light)

Our website also has some very advanced filtering features that can help you find just the right scent. The sort bar defaults to "Featured" but if you change it to "Best Selling" you are able to view our most popular scents.

We also have "Scent Strengths" as a filtering option, so you can now shop by scent profiles and then use "Best Selling" as a secondary filter to see what is the most sold in each of the three categories.

The last piece of information you may find helpful is that we do not offer refunds. All sales are final. However, we want you to be completely satisfied with your purchase.​If you are unsatisfied with your product, you may exchange it for another product of the same size and price within 7 days of purchase. The buyer is responsible for shipping costs, plus a $4 restocking fee, on all exchanges.​Used candles, cannot be returned or refunded, except in case of product defect. Product defect does not include strength of scent of the product. We clearly state that our products are lightly scented and should not be expected to fill a room with scent.

We hope this helps!

Questions About Essentials by Fontana®

Our Essentials line are the exact oils that we use to scent our candles. You can be sure of their purity with their MADE SAFE® certification.

Essential oils generally have a shelf life of a few years, especially when kept in air-tight bottles away from direct sunlight. We have them in dark bottles to maintain the integrity of the oils. After a few years, they will start losing their potency and effectiveness, but will not go bad or rancid.

Animals have a higher sensitivity to smell than humans, so we advise you to proceed with caution. Use smaller amounts of oils (1-3 drops) if your pets are in the room, keep the space well ventilated, and keep the door open so your animal can exit easily. Keep an eye on your pet and take note of any changes in behavior. You may also consult your veterinarian.

We do not recommend diffusing these scents around cats:

Cinnamon Orange Clove

Lemon Orange Blossom

Lemongrass Eucalyptus

Lavender

Peppermint Twist

Wildflower Citrus

Wintergreen 

We do not recommend diffusing these scents around dogs:

Cinnamon Orange Clove

Lemon Orange Blossom

Peppermint Twist

Are your Essentials skin safe?

It is not advised to apply essential oils to the skin undiluted because they are very concentrated. We recommend diluting with a carrier oil, and patch testing before use. Our Cinnamon Orange Clove, Lemon Orange Blossom, and Peppermint Twist may cause sensitivity in some people.

Please note, we are selling these as diffuser blends, as we are not skin care experts!

An ultrasonic oil diffuser is an electronic aromatherapy diffuser that uses water, instead of steam, to break down the essential oil particles and disperse them into the air.

Remove the top of the ultrasonic diffuser and add cool water to the reservoir. Do not let the water level exceed the maximum line on the side. Add 3-5 drops of essential oil to the water and then replace the top on the diffuser. Plug the diffuser in and turn it on to your desired setting.

Always make sure your diffuser is unplugged before cleaning it. Remove the top of the diffuser and pour out excess water. Wipe out the reservoir with a damp cloth and some natural soap. Add a small amount of water and rinse it out well. Drain the water out completely and dry the reservoir thoroughly with a cloth.

Mist: Yes, you can set your diffuser to a continuous mist setting, an intermittent mist setting or a 2-hour mist setting. It automatically shuts off when it runs dry.

Lights: You can change the color of the LED light.

Questions About Orders & Shipping

Promotion codes are only valid on individual products - they cannot be used on purchases that include gift sets, bundles or scent samplers as those products have already been discounted.

If you wish to use a promotional code when you are also purchasing a gift set, bundle or scent sampler, you will have to split your order into two separate transactions to allow the system to register both discounts individually.

We understand that no one likes to pay for shipping! This is why we always offer free shipping for orders $75 and over shipping to the contiguous United States! We have also introduced $4.50 flat rate shipping for orders $35- $74.99. This is basically a sale all the time!

Candles are heavy items, and we ship all items with ice packs in the summer. If you live in an extremely warm climate, we will ship with an ice pack year round! The shipping charge helps us make sure we can get our candles to you in tip top shape!

Please note that orders shipping to Canada and APO addresses do not qualify for our shipping promotions.

The website will automatically trigger free shipping when your subtotal with any coupon codes and discounts is $75 and over! If it does not, please submit your order and email us at customer@fontanacandlecompany.com with your order number. We will get your shipping refunded for you!

*Orders shipping to Canada and APO addresses are not eligible for free shipping promotions.

Currently we are only able to ship to the United States and Canada.

Canadian Orders:

*Orders shipping to Canada are not eligible for free shipping promotions.

**Any customs fee or additional duties that may incur are the responsibility of the receiver. Fontana Candle Co. is not responsible for any damages that occur as a result of packages being held by customs for extended periods.

Once your package is scanned into the shipping carrier's system, Fontana Candle Co. is no longer responsible for lost or stolen packages. Once packages are marked as “delivered” by the carrier, please contact them for further information if your package was not received.

Due to the large volume of lost packages through all shipping carriers, Fontana Candle Co. HIGHLY recommends adding Route protection to your order. We are not responsible for lost or stolen packages that do not have Route Protection.

Fontana Candle Co. is excited to offer Route Protection to our customers!

Route provides protection for shipments that are lost, broken, or stolen. Add Route to your cart at checkout to enable protection. Route automatically selects the amount of insurance needed for your order protection. Please do not change the denomination that Route has selected for your order. If your order is lost or stolen, please submit your claims to Route directly.

Due to the large volume of lost packages through all shipping carriers, Fontana Candle Co. HIGHLY recommends adding Route protection to your order. We are not responsible for lost or stolen packages that do not have Route Protection.

You can open a claim with Route here

Great things take time! Our candles are hand poured with love from our little pouring team of 5. We hand wick, hand pour, and hand label our candles with each one receiving the utmost attention.

This year we have been experiencing extreme supply chain constraints. It has been difficult to get the supplies we need, and many of our shipments from our suppliers have been delayed.

We use an outside fulfillment service, so once your order is placed, their team springs into action picking and packing your shipment! We are not able to add any items to your order. We are only able to cancel your order if they have not begun processing it for shipment.

As with many other small businesses, we can not afford to offer a complete satisfaction guaranteed refund policy. We have learned over the years that sense of smell is very subjective, and although we really want to, we can’t make everyone happy.

If your candle is defective or damaged in shipping, please let us know and we will make it right!

Private Label & Collaborations

At this time we are not able to offer any custom candles.

If you would like to chat with us about collabs, please email customer@fontanacandlecompany.com with your social handles and any media kits you have.

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