General Candle Care

Because Fontana Candles are hand-made from natural ingredients, slight variations are to be expected. Beeswax expands and contracts, resulting in small cracks.

Always store your candle in a cool, dry place at room temperature and keep it away from direct sunlight and high humidity. Be sure to store your candle with the lid on.

The first time you burn your candle is extremely important: allow the candle to burn until the melted wax reaches the edge of the container. This can take several hours. Burning the candle this length of time will prevent the wax from tunneling on the side of the jar. Candles that have tunneling have severely reduced burn time.

If you only have a short period of time to enjoy your lit candle, we recommend not lighting it until you have more time to relax and enjoy, and let it burn! If you absolutely must have a candle to burn in a shorter period of time, we recommend our Mini candles for this purpose.

The burn time will also be severely reduced if you burn your candles for extreme periods of time. If you plan on burning your candles for longer than 4 hours at a time, we do recommend the large 3-wick candle, as that size is most suited for extended burn times.

Please read the Candle Warning label located on the bottom of the candle.

If your candle wax turns black it’s probably because it was burning in a direct draft, or it was burning for too long, and overheated. Once it cools and hardens, the scorched wax can be wiped away with a rag or cloth.

Discard your candle once ½ inch of wax is remaining in the jar.

The wax and container get extremely hot. Please do not touch the container while your candle is burning. As always, burn your candle on a flat, flame retardant surface and never leave it unattended. If your wick becomes unstuck from the bottom of the jar or tin and travels to the edge, please stop burning it immediately. The jar can shatter if this occurs for too long. This typically can occur at the very end of the candle's burn.

Wooden Wick Burn Instructions

We have found that the optimal burn for our wooden wick candles is achieved with a short wick. Our wooden wicks burn best when they are trimmed to approximately 1/4."

This will require you to periodically trim the wick. We recommend trimming your wooden wick before every burn after the first burn.

No special tools are needed! This can be done by snapping the burnt ends off with your fingers.

If your flame gets larger than 1 ½”, please extinguish the candle and allow it to cool. Once your candle cools, you can trim your wick to approximately ¼” to ½”.

Always Remove the wick trimmings before relighting your candle.

3-Wick Candle Burn Instructions

If you do not have an extended period of time to enjoy your 3- wick candle (3 + hours), we do not recommend lighting it. Unlike our smaller candles, the 3-wick design has a broader surface area, and a longer initial burn ensures the wax melts evenly, preventing tunneling.

When you light your candle for the very first time, allow it to burn until the wax pool reaches the edge of the jar, creating an even surface for all future burns. Skipping this step could lead to an uneven burn and wasted wax. Please note, this could take up to 4 hours.

Wick trimming:

Unlike our wooden wicks, the cotton wicks can become too short if over-trimmed, making it difficult to relight your candle. We recommend trimming these wicks only if they develop a mushroom shape. In that case, simply remove the mushroomed portion to ensure optimal performance.

One Year Burn Guarantee

Our One Year Candle Burn Guarantee gives you peace of mind that your candle will burn perfectly when it arrives, and for every time you light it. You can be sure that any defects in the wax and wick are covered - we will replace any candle deemed defective by our Customer Care Team.

Covered claims include: Wax sinkholes, excessive tunneling, and wicks that refuse to stay lit.

Please email us at customer@fontanacandlecompany.com with any burn issues. We're happy to help!