Our One Year Candle Burn Guarantee gives you peace of mind that your candle will burn perfectly when it arrives, and for every time you light it.

You can be sure that any defects in the wax and wick are covered - we will replace any candle deemed defective by our Customer Care Team.

Covered claims include: Wax sinkholes, excessive tunneling, and wicks that refuse to stay lit.

When burning our candles with wooden wicks, please keep in that they do require additional care and maintenance for the perfect burn. The following conditions must be met for our Customer Care Team to replace your candle:

1. You must have burned your candle for at least 2-3 hours on your first burn to allow the wax time to get to the edge of the jar to prevent tunneling.
2. We will not provide replacements for tunneling issues until at least 75% of the candle has been burned.
3. Please remember there will be up to 1/2" of wax left at the bottom of the candle after your last burn. This intentional design feature ensures the safety of our wick clips, preventing the candle from overheating as it nears its end. This is a normal occurrence and not a defect.
4. To start a claim with our Customer Care Team, please email us at customer@fontanacandlecompany.com 

At Fontana Candle Co., we believe in creating a radiant experience for every customer. That’s why we’ve created our Love at First Light Guaranteed, ensuring your satisfaction with every purchase. If for any reason you’re not completely in love with your product, we’ve got you covered with our customer-friendly refund and exchange options.

30-Day Refund & Exchange Policy

You have 30 days from the date of purchase to request a refund or exchange. Here’s how we make it simple for you:

Refunds

We understand that sometimes things don’t work out. You can request a refund within the 30-day period based on the following conditions:

1. Unburned Products: If your product has not been used (burned or melted), we will issue a full refund—no strings attached! 
2. Burned Products: If your product has been partially burned (less than 25% burned or one wax melt puck), a 20% restocking fee will apply to cover handling and processing. We will not accept returns and exchanges of candles burned more than 25%, or Wax Melts with more than one puck melted.

Store Credit Exchanges

Exchanges are even better when you choose store credit:

When you exchange your product for store credit, you’ll receive a bonus incentive of 25% more credit than you originally paid, to sweeten the deal!

We offer a one year guarantee against any defects that affect the burn of your candle! Your date of order starts your one year guarantee. Please email a photo of your defective candle, clearly showing your wick, to customer@fontanacandlecandlecompany.com