Fontana Candle Co takes 1 to 3 days to process most orders. During peak holiday season, please allow up to 7 business days for some orders to ship.
Orders CANNOT be changed, modified, or canceled after checkout.
Returns & Exchanges:
As with many other small businesses, we can not afford to offer a complete satisfaction guaranteed refund policy. We have learned over the years that sense of smell is very subjective, and although we really want to, we can’t make everyone happy.
Re:do is the best solution we found to help cover some of the costs of returns and exchanges for our customers. All of our Returns & Exchange policies are in place; however, when the customer adds Re:Do at checkout for $1, there is a 20-day window for the customer to initiate their return or exchange. Re:Do then creates a return label, free of charge to the customer. This saves our customers anywhere from $7 to $15 on average. If Re:Do is not selected at checkout, and the customer wishes to make an exchange per our policies, the customer is responsible for obtaining and paying for their return label.
Used candles and opened oils, cannot be returned or refunded, except in case of product defect. Product defect does not include strength of scent of the product. We clearly state that our products are lightly scented and should not be expected to fill a room with scent.
Our full return & refund policy can be viewed here.
Order Processing & Shipping Times:
Most orders ship within 2 business days, but we ask you please allow us up to 3 - 5 business days to ship your order. In our peak holiday season (October through December) orders may have extended processing times of up to 7 business days.
Shipping charges and estimated delivery dates are displayed in your shopping bag at the time of your order.
Our full shipping policy can be viewed here.
We appreciate you supporting our small business, and understanding our policies!