Returns & Exchanges:
As with many other small businesses, we can not afford to offer a complete satisfaction guaranteed refund policy. We have learned over the years that sense of smell is very subjective, and although we really want to, we can’t make everyone happy.
Used candles and opened oils, cannot be returned or refunded, except in case of product defect. Product defect does not include strength of scent of the product. We clearly state that our products are lightly scented and should not be expected to fill a room with scent.
Our full return & refund policy can be viewed here.
Order Processing & Shipping Times:
Most orders ship within 2 business days, but we ask you please allow us up to 3 - 5 business days to ship your order. In our peak holiday season (October through December) orders may have extended processing times of up to 7 business days.
Orders are shipped from our fulfillment partner in Middletown, PA. Because we use an outside fulfillment company, we may not be able to modify an order once it is placed. Shipping charges and estimated delivery dates are displayed in your shopping bag at the time of your order.
Our full shipping policy can be viewed here.
We appreciate you supporting our small business, and understanding our policies!