Our one year candle burn guarantee gives you peace of mind that your candle will burn perfectly when it arrives, and for every time you light it. You can be sure that any defects in the wax and wick are covered - we will replace any candle deemed defective by our Customer Care Team.
Covered claims include: Wax sinkholes, excessive tunneling, and wicks that refuse to stay lit.
When burning our candles with wooden wicks, please keep in that they do require additional care and maintenance for the perfect burn.
To start a claim with our Customer Care Team please email a photo, clearly showing the wick and wax, to email@example.com
I like the lovely scent of the lip balm. Great texture and just enough moisture to keep my lips smooth. The only reason I gave it a 4 star, is that the lip balm doesn't stay up when I'm applying, I have to push up from the bottom. I haven't experienced this with the other tubes I have purchased - and LOVE - so I'm sure it's a one-off issue. I will continue to purchase this product!