Shipping & Returns

Shipping Policy

 Most orders ship within 2 business days, but we ask you please allow us up to 3 - 5 business days to ship your order. In our peak holiday season (October through December) orders may have an extended processing times of up to 7 business days. Order processing time is the time between when an order is placed by a customer and when the order is fulfilled by the business. Orders that require shipping are considered fulfilled when the business gives the shipment to a shipping carrier service. These processing times do not include the amount of time your package will be in transit with the shipping carrier. 
We only ship to the United States and Canada, via USPS Priority Mail, FedEx, or UPS. Our Essentials Collection and our matches only ship to the United States via ground services due to shipping regulations. We can not ship flammable items via Expedited services. You will receive a tracking number when your order ships.

Packages are occasionally returned as undeliverable due to an incorrect or outdated address. In this event, you will be issued a refund for the item(s) minus any return and/or shipping fees at the time the package is returned to us from the shipping carrier. 

​Protect your order from Heat: Because we do not use any stabilizers or preservatives in our candles, they do not do well in excess heat. We take as many precautions as possible to ensure your order arrives in tip-top shape in the warmest of weather, and ship with ice packs to areas experiencing hot weather. Please note the ice packs only protect the candles for approximately 24-48 hours. If you are experiencing warm weather where you live, please keep an eye on your tracking number. We highly recommend being home for delivery, or taking your package into a climate controlled area as soon as possible after delivery. 

If your candle has perspired or even melted during shipping, it will firm up again when exposed to a climate controlled environment.

If your area is experiencing extreme heat, we may not ship your order at the end of the week to ensure the package avoids additional transit time over the weekend. We may also delay shipping if the temperature in our area is above 90 for an extended period of time. Please contact us with any questions about shipping in heat!

As of 7/13/2023 Fontana Candle Company is no longer offering Route Package Protection. Please contact us directly at customer@fontanacandlecompany.com with any shipping issues and we will take care of you! 

Return & Exchange Policy

If you purchased from Amazon, you must complete your returns through Amazon. We are not able to assist you with your Amazon orders through our Customer Care Team.

All sales are final. However, we want you to be completely satisfied with your purchase. Please contact us within 48 hours of receiving your purchase if it is incorrect, or is damaged during shipping. When contacting us, please submit photos of the damaged products to help resolve the issue quickly. ​

If you are unsatisfied with your unused product, you may exchange it for another product of the same size and price within 14 days of purchase. The buyer is responsible for all shipping costs associated with exchange orders.

Re:do is the best solution we found to help cover some of the costs of returns and exchanges for our customers. All of our Returns & Exchange policies are in place; however, when the customer adds Re:Do at checkout for $1, there is a 20-day window for the customer to initiate their return or exchange. Re:Do then creates a return label, free of charge to the customer. This saves our customers anywhere from $7 to $15 on average. If Re:Do is not selected at checkout, and the customer wishes to make an exchange per our policies, the customer is responsible for obtaining and paying for their return label.

Used candles and opened oils, cannot be returned or refunded, except in case of product defect. Product defect does not include strength of scent of the product, or dislike of the scent. We clearly state that our candles are lightly scented and should not be expected to fill a room with scent. As much as we want you to love our scents, we do not guarantee that you will love all of them! Please send photos and a description of the product defect.
We appreciate you supporting our small business, and understanding our policies!

All Customer inquiries should be sent to customer@fontanacandlecompany.com
We respond to all inquiries within 24 hours! ​