Our one year candle burn guarantee gives you peace of mind that your candle will burn perfectly when it arrives, and for every time you light it. You can be sure that any defects in the wax and wick are covered - we will replace any candle deemed defective by our Customer Care Team.
Covered claims include: Wax sinkholes, excessive tunneling, and wicks that refuse to stay lit.
When burning our candles with wooden wicks, please keep in that they do require additional care and maintenance for the perfect burn.
To start a claim with our Customer Care Team please email a photo, clearly showing the wick and wax, to email@example.com