Re:do is the best solution we found to help cover some of the costs of returns and exchanges for our customers. All of our Returns & Exchange policies are in place; however, when the customer adds Re:Do at checkout for $1.98, there is a 30-day window for the customer to initiate their exchange. Re:Do then creates a return label, free of charge to the customer. This saves our customers anywhere from $7 to $15 on average.

If Re:Do is not selected at checkout, and the customer wishes to make an exchange per our policies, the customer is responsible for obtaining and paying for their return label.

Re:Do currently issues store credit only after the return package is received at Fontana Headquarters. Re:Do does not offer any returns back to the customer's original payment method.

Our One Year Candle Burn Guarantee gives you peace of mind that your candle will burn perfectly when it arrives, and for every time you light it. You can be sure that any defects in the wax and wick are covered - we will replace any candle deemed defective by our Customer Care Team.

Covered claims include: Wax sinkholes, excessive tunneling, and wicks that refuse to stay lit.

All sales are final. However, we want you to be completely satisfied with your purchase.​If you are unsatisfied with your product, you may exchange it for another product of the same size and price within 7 days of purchase. The buyer is responsible for all shipping costs on all exchanges.​​

Used candles and opened oils, cannot be returned or refunded, except in case of product defect.

We offer a one year guarantee against any defects that affect the burn of your candle! Your date of order starts your one year guarantee. Please email a photo of your defective candle, clearly showing your wick, to customer@fontanacandlecandlecompany.com

As with many other small businesses, we can not afford to offer a complete satisfaction guaranteed refund policy. We have learned over the years that sense of smell is very subjective, and although we really want to, we can’t make everyone happy.